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STUDENT MANAGEMENT SERVICES PRIVACY NOTICE ( LAST UPDATED MARCH 2019)

This Privacy Notice describes the personal information practises of Student Management Services (Kent) ltd in the UK with respect to information about our customers and visitors to our website, including the types of personal information we collect and whom we may share it with.

ABOUT US

Student Management Services (Kent) Limited is a company registered in England and Wales under company numbered 8283867 and registered office: 3 Malvern Avenue, Bexleyheath, Kent DA7 5LE Trading Office: Master Gunner Place, Farndale Court, SE18 4PU

This privacy policy sets out the basis on which and personal information and data collected from you will be processed and used by us.

We are a “data controller” for the purposes of the Data Protection Laws and we are responsible for and control the processing of your personal information.

Please read the following carefully .

By visiting www.farndalecourt.com (the website) and providing us with your personal data, you are agreeing to be informed about the practises described in this Privacy Notice and it contains important information on:

  • Your rights
  • The personal information we collect about you
  • What we do with your information , and
  • Who your information might be shared with

HOW YOU CONTACT US

If you wish to contact us or have any questions about this privacy notice or the information we hold about you , please send an email to admin@farndalecourt.com or write to us at The Managers Office, Farndale Court, Master Gunner Place, SE18 4PU.

INFORMATION WE COLLECT

We are committed to protecting your privacy. This notice sets out our Privacy Policy and explains how this information will be used. Information about a person from which that person is identifiable is generally referred to as “personal Information”

This privacy policy only applies to the collection of your Personal Information by us and the use of that information by us and those whom we authorize. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website or any of our services, you acknowledge that you have read and accepted the terms of this privacy policy and you consent to the use of your Personal Information as set out in this privacy policy. You are encouraged to review it from time to time as we may make changes to it. If we make changes, then the continued use of the Website and any of our services by you means that you accept those changes.

We collect that information from you when you complete any of our forms on this website or in person or when you correspond with us by phone, email or otherwise in order to

  • register to use the Website
  • search for accommodation
  • place a booking on the Website
  • visit any of our stands, events or fairs
  • show interest in our accommodation services
  • report a problem with the Website
  • supply goods or services
  • comply with any agreed terms or requests

PERSONAL INFORMATION PROVIDED BY YOU

When you register for the various services provided by the Website, update your registration details or otherwise use or register to use our services your Personal Information is collected by us.

Personal Information may include, but is not limited to:

Your name, address, email address, telephone number, date of birth, username and password, emergency contact details, proof of identification, nationality and residence;

Information submitted by you to us including, but not limited to, answers to questions on surveys or registration forms;

Payment information collected from you, including but not limited to payment card details, financial institutions and bank details; and Any other information from which you can be identified and which you may disclose to us at any time.

SENSITIVE PERSONAL INFORMATION PROVIDED BY YOU

Information provided by you relating to;

  • Health-related information to adapt to and respond to services and accommodation requests.
  • Sensitive personal information about your well being/welfare
  • Sharing of sensitive personal information with the university welfare team when requested

Any sensitive personal information will be collected with your consent for the said purpose to the extent that you authorize us or if we are legally allowed or if it is in your vital interest.

PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS

By giving us information on behalf of someone else, you confirm that the other individual has appointed you to act on his/her behalf and has agreed that you can do so. For example, you may need to provide us with contact details of a person whom you wish us to contact in case of an emergency.

PERSONAL INFORMATION PROVIDED BY THIRD PARTIES

If necessary, we will receive information about you from other sources (such as Universities, Booking Agents and online payment service providers), which we will add to the information we already hold about you in order to enhance your experience with us at Farndale Court.

  • On-line payment service providers to update your payment details
  • Third party cookies providers, like Google, to assess content and traffic flows to create a more effective Website or provide you with a more personalised experience
  • Universities, to ensure our staff are aware of any specific circumstances that may impact on your stay with us

USE AND PROCESSING OF PERSONAL INFORMATION

The information provided is used to:

  • register, set-up, maintain and operate your account with us
  • provide you with the services you have contracted with us.
  • provide customer support, respond to and communicate with you about your requests, questions and comments
  • enable you to post on our blogs and interact through social media
  • personalise your experience with Student Management Services at Farndale Court
  • operate, evaluate and improve our business including the development of new products and services
  • determine the effectiveness of our sales, marketing/advertising efforts and analysis/ improvement of our products, offers, promotions and online services
  • deal with internal administration issues and for analysis, training and quality assurance purposes
  • monitor security of residence premises using CCTV cameras
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
  • collect outstanding payments/costs/fees or recover rent arrears and costs, and
  • comply with applicable law

YOUR CHOICES

If you have opted-in to marketing communications, you can subsequently elect not to receive marketing communications from Student Management Services by following the opt-out instructions in the marketing communications we send you, send a message through the contact feature on Farndalecourt.com or contacting us at the address or email address provided in the contact section at the end of this notice. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your account(s) with Student Management Services at Farndale Court

ACCESS TO AND CORRECTION AND DELETION OF PERSONAL INFORMATION

If at any time you would like to access, correct, or delete personal information we have collected from you, please refer to the contact section for the postal address or email address. Please note that we may be required by law to retain certain information. Before Student Management services is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.

INFORMATION SECURITY

Student Management services is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative and physical procedures designed to protect personal information from accidental, unlawful or unauthorised loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

RETENTION OF PERSONAL INFORMATION

The periods for which we keep your information will vary according to the purpose for which we use the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention policy that details the duration for which we keep certain categories of data.

INTERNATIONAL DATA TRANSFERS

Personal Information provided to us will be transferred to and processed within the United Kingdom. We do not process information in countries outside of the United Kingdom.

CHANGES TO OUR PRIVACY STATEMENT

We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement. We encourage you to check here periodically for the most up-to-date version of our Statement.

CONTACT US

Email us : admin@farndalecourt.com

Write to us at: The Managers Office, Farndale Court, Cannon Hall, Master Gunner Place, London , SE18 4PU

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